Timing is Everything: Selecting the Best Time
to Send Your Email Message By
Jason Lexell |
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When is the best time to send your email? Great question. In fact the time you
decide to launch your campaign can have an impact on the overall results of your
email campaign. This detail may not be as important as the audience you select,
the subject line, or the list you are using, but it is a factor. But if you are
working to get the maximum results and put everything in your favor then these
are commonly accepted as the BEST times to launch your campaign.
The best
days (in no particular order):
Tuesdays, Wednesdays, Thursdays
What's
wrong with the rest of the days?
For business email, your audience is generally
out of the office on Saturday and Sunday.
On Monday, your recipients are
recovering from the weekend and will not be in business mode yet. They may have
a number of things to do on this day and are not quite interested in offers or
solicitations.
On Friday, they are interested in wrapping things up. If
someone starts something on a Friday, it may be forgotten over the weekend.
So
we are left with Tuesday, Wednesday and Thursday as the best days.
You
will want to avoid holidays or any major vacation times.
Does Time of Day
Matter?
You
want your message to reach your audience at a time when they are going to be most
receptive. Deeper research has given me feedback from advertisers and list companies
who say that even the time of day can play a role.
Many see it as important
for your message to pop up, while the audience is at their computer. That polite
"bing" elicits a Pavlovian response in most of us to quickly see what new and
interesting mail has arrived. Perhaps it's an order? Maybe it's a note from a
coworker. We are receptive and immediately ready to see who's trying to contact
us. This timing is ideal.
The majority of marketers try to ensure their
email is not just sitting stagnate in the recipient's inbox first thing in the
morning, especially after a holiday. The reason is simple. People tend to have
a morning ritual of "cleaning" their inbox from any spam that arrived overnight.
You don't want them to see your message when they are in a deleting frenzy, trying
to find anything they can "clean up."
Rather, you want your message to
pop up while they are in the middle of a workday. This increases the chances that
the recipient will stop and take a moment to read it.
What Are the Best
Times to Send Email?
10:00 - 10:30 a.m.
and
1:00 - 1:30
p.m.
I urge you not to place too much emphasis on this area. It's often
very difficult to ensure the precise time your message goes out. And even if the
message is launched at precisely 10 a.m. in one time zone, there are other time
zones to consider.
It is good to have an idea of the general behavior
of your audience before sending a message at an inappropriate time.
Does
Time of Year Matter?
According to list brokers and publishers I've spoken
with, the time of year does matter. You don't want to catch someone just after
a vacation when they have 200 waiting messages and are looking for stuff they
can delete quickly. Most people seem to vacation during the summer months, especially
July and August. Try to avoid that time.
Putting it in Perspective...
Don't
wait for the perfect time or you will never launch your email campaign. As you've
probably experienced there are times during the week, month or year when you are
extremely busy and not as receptive to offers or messages. Do your best to pick
a time when your clients will be most likely to act, but don't obsess about the
launch time.
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